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SlingMedia / SlingBox Tech Support dissapointing…

Okay, so I’ve been using slingboxes for years – ever since the first ‘classic’ model came out.
I bought the app for my PocketPC way back, and the new one for my iPhone.

I’ve recommended it and set it up for dozens of friends…
My classic unit finally died after a couple years of use and I went out and got a ‘solo’ model about 6 months ago, because I didn’t really need the HD model.

It finally started acting up in the last few days. After googling and reading slingbox forums on the issue, as well as resetting to factory defaults I’m 99% sure the hardware is dead.

I call singmedia tech support for the first time and they weren’t willing to provide me an RMA for the unit even though I have a 1 year hardware warranty on it. They said I was required to purchase an extended warranty for phone support first in order to determine if it was hardware failure or not. So again, I have to spend $29.95 for a single incident support to determine if my problem is hardware related BEFORE I can utilize my 1 year of hardware warranty. Or I had the option of spending $49.95 for a 3 year extended warranty. Wow what a deal?!?!

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